Let’s face it, feedback matters. Every time you place an order and receive a delivery, we send out a short survey to hear what you think. It helps us learn, improve, and deliver better every day.
But over time, we noticed something: people were using the survey to rate everything — the product, the store, the color, the quality… and sometimes, the delivery too. It made us realize we needed to make things clearer.
At Wakilni, our job is to handle the logistics: picking up, delivering, and making sure your orders arrive safely and on time. And we care deeply about doing that well.
That’s why we send a quick SMS after every delivery asking for your rating. But when feedback meant for the product or the seller came our way, it became harder to tell what we needed to fix — and what wasn’t really ours to fix.
That’s why we’ve made a simple but important change to our survey.
From now on, you’ll see two separate sections:
- One to rate us, Wakilni — the delivery service.
- And one to rate the store or product, if you choose to.
This small change helps everyone do better. It lets us focus on what we can control and gives stores the insight they need to improve what they offer.
Know that your voice is helping the right people improve the right things.
So next time your order is missing a sock or your scented candle smells suspiciously, talk to the shop.
But if we showed up late, dropped the box upside down, or ghosted your messages? That’s on us. Rate away.
Thank you for helping us grow.
With love,
The Wakilni Team
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