With E-commerce fulfillment,

Wakilni covers the logistical details and gives you the space to focus on your brand and grow your business.

Key Features
Delivery Warehousing Customization The Tech

So what is E-commerce fulfillment?

E-commerce fulfillment is the complete process of getting an order delivered to a customer after the order is placed online. 

This includes receiving and storing products, processing orders, picking up items, packing boxes, and transporting the items to the customer’s chosen location.

 

Receiving and storing products

Receiving and storing products

Processing orders

Processing orders

Picking up items

Picking up items

Packing boxes

Packing boxes

transporting items

Transporting the items to the customer’s chosen location

Amount Settlement

Amount Settlement

No shopper wants to hear that delivery is not available because the location is too far out of reach.

From the start of your business, it is important to be aware of fulfillment options.

Wakilni can help expand your network of customers when you follow the simple steps needed to sign up and become a part of the Wakilni family. Sometimes businesses need a partner who can customize the fulfillment options and who will pay attention to the little details of delivery. With customized logistics, facilitated delivery options, and available storage, Wakilni can support you in meeting fulfillment promises for your clients and give you the time you need to be fully dedicated to your business.

Choosing the right partner can improve your company’s logistics, customer service, and repeat purchase rate.

We invest in building strong relationships with every business owner and customer.

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Wondering how a 3PL provider fits into E-commerce?

3PL (3rd Party Logistics)

Basically what 3PL means is that you, the small or medium business owner (SME), take care of the marketing and other business operations, while you delegate the fulfillment to a third party. 3PL is currently utilized by E-commerce businesses to manage their supply chain management. 

Wakilni, as a 3PL provider, makes it so simple and seamless that shoppers never think twice about how their orders are processed. But they are often surprised at the speed and efficiency that their desired items arrive at their doorstep. 

 

By outsourcing part or all of the business distribution and fulfillment services, Wakilni can become the link between your business and your customers.  If COVID-19 has taught us anything, it’s that choosing the right 3PL partner is necessary for your online business’s success. With Wakilni, you cannot only trust us to take care of your product but also deliver the customer experience you desire. 

 

How it works

Once you collaborate with Wakilni, E-commerce fulfillment becomes a smooth process so that you no longer have to worry about logistics, delivery, or even storage.

Production

You manufacture or design an interesting product to sell online.

Purchase

A customer browses your website or social media page and chooses to buy an item.

Auto-Sync

The orders on your website are synced with our logistics and delivery services.

Notification

Once the order is confirmed, Wakilni is notified of the request

Pick-Up

The Wakilni driver will then pick up the item from your shop, home, or the Wakilni warehouse depending on the storage location.

Live Tracking

Once the order is received at Wakilni’s warehouse, Wakilni sends an SMS message to the consumer with a tracking link and informing him / her that the order has been assigned to a driver.

Delivery

The order will then be delivered within 1 to 3 working days depending on the location, offering live tracking for the consumer as well as the business owner.

Payment

The item is delivered! Wakilni receives cash/credit on delivery based on the business owner’s request.

Collection

You will receive the payment without stepping outside your doorstep.

Delivery

Reliable & efficient

Delivery
Speed & Reliability

Speed & Reliability

You can trust that your items will be delivered safe and sound to your customer’s doorstep.

Payment & Collection Solutions

Payment & Collection Solutions

Depending on the request of the customer and/or business owner, payment can be cash or credit card on delivery in the currency previously agreed upon with the SME. Paybacks can be organized once a week or twice a month based on the request of the business owner.

 

 

Coverage area

Coverage area

Wakilni currently covers two main zones in Lebanon.

Zone A includes Beirut from Jnah to Dbayeh and all the way up to Baabda. 
Delivery Time:  from 1-2 working days

Zone B includes the other areas in Lebanon. 
Delivery Time: from 2-3 working days.
 

Warehousing: Inventory Storage

An order arrived and you are nowhere near your home or shop?

Warehousing: Inventory Storage

Simplify your internal operations by storing your items on our shelves.

An ideal solution for expats running their businesses in Lebanon.


 

This gives you the freedom to operate outside your geographical area as well as to scale to new areas as Wakilni expands its reach beyond borders.
Choosing to take advantage of our inventory storage options can help drivers fulfill orders faster and with less cost since they can pick up orders directly from the warehouse.

 

 

Rent Shelves

Rent Shelves

To help save time with deliveries and the cost of deliveries, Wakilni offers SMEs the option of storing products on our shelves. These shelves can be rented on a monthly basis based on size and can give you the freedom you need to manage your business.

 

 

Inventory Updates

Inventory Updates

Wakilni can also provide updated inventory statuses on a weekly basis so you know which items are selling quickly and which aren’t. In addition, the inventory can let you know when there are only a few items available so they can restock before they are sold out.

 

 

Customization

No request is too great or detail too small with Wakilni.

Customization

We pride ourselves on being flexible with accommodating specific requests made for businesses. 

For businesses selling clothing items, we can allow customers to try on various items before purchase to present the full retail experience.

For example, The Pavement, an online shoe boutique, can now offer a “Try at Home” service with the help of Wakilni. 

We also facilitate buying and selling on websites such as OLX by coordinating between buyers and sellers in different locations. 

Dedicated Account Management & Fast Response time

Dedicated Account Management & Fast Response time

For any business, there is an account manager ready to support you with quick feedback using the live chat option. You will have your very own Whatsapp Support Group, with a guaranteed response within 20 minutes.

Scaling as you grow

Scaling as you grow

Worried how to manage all your new clients and orders?

This has become a non-issue because our services accommodate your needs as you grow. 

Wakilni can guide you through the process of e-commerce fulfillment and help you navigate the portal to manage your business online.

 

 

Cash Collection & Collection Solutions

Cash Collection & Collection Solutions

Dollars or Lebanese Pounds? Cash or credit? We can make things less confusing by accepting cash or credit card on delivery depending on the business owners’ requests in the currency they want. 
 
We also keep track of currency collections.
For example, if the shopper pays in cash dollars,the business owner will receive the same amount in the same currency.  you will receive the same amount in the same currency. 

Access to Network of Support Functions

Access to Network of Support Functions

Connected to trusted suppliers

When you partner with Wakilni, you will immediately become a part of the tribe community. This unlocks our wide database of suppliers and businesses that can support any new or existing business owner.

Through the Wakilni network, we can recommend the necessary partners to offer advice in marketing, customer service, legal, accounting, or finance through direct support or via workshops and training. By becoming a part of this close-knit community, we can help your business expand and take the most advantageous steps in the right direction.  
 

The Marketplace

The Marketplace

Wondering who sells online in Lebanon? You can visit The Marketplace which is a directory of online businesses in Lebanon that have previously collaborated with Wakilni.

By joining the Wakilni tribe, your business will gain extra exposure and attract new customers through The Marketplace. 


Learn more about The Marketplace

Access to International Deliveries

Access to International Deliveries

Through our partnership with DHL

We can now offer SMEs the option of international deliveries. We help you with the process of delivering internationally from A to Z in more affordable rates through DHL’s partnership with Wakilni. 

The Tech

Far from a simple last-mile delivery service.

The Tech

Wakilni employs advanced e-commerce fulfillment tech to help give you peace of mind.


 

You will know that tasks are running smoothly and all your data is instantly available whether from insights or reporting.

When you are able to manage your business online with real-time updates, operations become more organized and convenient, and faster for you and your customers. 

Real-time updates

Real-time updates

Make decisions as you go based on numbers updated by the minute. You can see detailed and real-time updates of the e-commerce fulfillment process at any time and during every step of the process.  

Order Management, Syncing & Tracking

Order Management, Syncing & Tracking

This helps the business owner oversee all purchases customers make.  It involves placing, receiving, keeping track of, and fulfilling customer orders. You will be able to manage and track your orders online wherever you are in the world.  

 

Reporting & Insights

Reporting & Insights

Data-driven decisions and the right technology can put you ahead of the market. 

Wakilni offers SMEs reporting and necessary data on sales based on different variables such as location, type of clients, and type of products.

We also offer benchmarking data to compare your sales with other businesses in the same industry. 

Wakilni can also provide you with numbers of your sales to help SMEs visualize how much has been sold and what items remain in stock. These insights are necessary to make cost-efficient.

Integration

Integration

E-commerce businesses that are scaling need their IT systems to grow with them. 

Through our APIs (Application Programming Interfaces), we enable our software to sync directly with your online shopping platforms via plugins on Shopify, Ecomz, and Woocomerce to automatically import orders and specificities.

This means that the second an order comes through your e-store, it will be registered and actioned by the Wakilni team with no involvement from your side. 

This leads to reduced time and cost freeing you to widen the scope of your business. 

 

Email & SMS Confirmation

Email & SMS Confirmation

Email and SMS confirmations are sent to both the business owner and their customers to notify them of any fulfillment update. Knowing that the order is on the way with Wakilni can ease both you and the customer’s minds.  

 

Delivery Rating

Delivery Rating

Wakilni offers the option of rating the delivery experience or driver through the Wakilni application. This option improves customer service as well as offers constructive feedback to the Wakilni team and the business owner. 

 

In-App Chat with Driver

In-App Chat with Driver

Customers can chat with the driver to give further details about the house location or their availability. Is your house close to a mini-market or in front of a pharmacy? With no precise addresses in Lebanon, Wakilni drivers always make sure to contact the customer before delivery to avoid confusion. 

 

 

Cash on Delivery Management

Cash on Delivery Management

Piggy Bank

SMEs can choose a variety of options to manage cash on delivery. Your Wakilni Piggy Bank allows you to stay updated with your collections.  You can opt for receiving the collections bi-monthy or monthly depending on previous agreements. 

 

 

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Working Hours Monday to Friday
from 8am till 5pm
Saturday
from 8am till 1pm

Delivering across Lebanon within 24 to 72 hours
Range 55,000 - 112,500 LBP

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